We can only deliver your order to a single address. If you’d like items sent to multiple addresses, please place a separate order for each destination.

Yes, absolutely - just enter their address as the delivery address, and the product will be sent directly to them.

Yes, but please make sure you have the product names and reference numbers, the details of any personalisation you'd like on the items, and your card details ready. Without this information, we won’t be able to fully process your order.

Once your order has been placed, unfortunately we're unable to add anything else to it. All you need to do is just add the product to a new order.

Please use one of the contact methods listed in the 'Contact Us' section, and a member of our customer service team will be happy to assist you with your product issue.

If the item you received is faulty, you have 30 days to return it. However, please note that any parcels or items damaged in transit must be reported to Personalised Gift Products within 24 hours of delivery. Unfortunately, if this deadline is missed, we will be unable to issue a refund or replacement.

Please contact a member of our Customer Services team, who will guide you through the returns process for faulty items and provide you with a completed returns form. Be sure to sign the form and include it with your return, as failing to do so may delay the processing of your return.

Once you’ve informed us of the faulty item, we’ll email you a pre-paid returns label along with detailed instructions on how to return it.