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Terms And Conditions

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 01507 327693.


Application
These Terms and Conditions will apply to the purchase of the goods by you (the Customer/you). We are Personalised Gift Products LTD with email address mdsales@personalisedgiftproducts.co.uk; telephone number 01507 327693 (the Supplier or us or we).

These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation
Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
Contract means the legally-binding agreement between you and us for the supply of the Goods;
Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
Goods means the goods advertised on the Website that we supply to you, of the number and description as set out in the Order;
Order means the Customer's order for the Goods from the Supplier, as submitted, following the step by step process set out on the Website;
Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
Website means our website www.personalisedgiftproducts.co.uk on which the Goods are advertised.

Privacy Policy
Personalised Gift Products complies with the General Data Protection Regulations.
Information about how we use and protect your personal details is available at: www.personalisedgiftproducts.co.uk/acatalog/privacy-policy.html


Goods
The description of the Goods is as set out in the Website, catalogues, brochures or other forms of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All Goods which appear on the Website are subject to availability.
We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
Personal information
We retain and use all information strictly under the Privacy Policy.
We may contact you by using e-mail or other electronic communication methods and by pre-paid post, and you expressly agree to this.

Basis of Sale
The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
Any quotation is valid for a maximum period of 14 days from its date, unless we expressly withdraw it at an earlier time.
No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, for example, by giving you rights as a business.

We may refuse to obtain an order:
" where Products are not available;
" where we cannot obtain authorisation for your payment;
" if there has been a pricing or product description error;
" if we cannot meet your requested delivery date;
" if you do not meet any eligibility criteria set out in these Terms;
" if the order is to be delivered outside of the United Kingdom;
" if your order for Products which we have personalised or customised for you (Personalised Products) contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy;


Price and Payment
The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order, or such other price as we may agree in writing.
Prices and charges include VAT at the rate applicable at the time of the Order.
You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

Delivery
Charges include VAT at the rate applicable at the time of the Order.
We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title
Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal and cancellation
You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
You can cancel the Contract except for any Goods which are made to your special requirements (the Returns Right) by telling us no later than 14 calendar days from the day the Contract was entered into, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods in undamaged condition at your own expense. Then we must without delay refund to you the price for those Goods which have been paid for in advance, but we can retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any defective Goods. This Returns Right is different and separate from the Cancellation Rights below.
This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
goods that are made to your specifications or are clearly personalised;
goods which are liable to deteriorate or expire rapidly.
Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

Right to cancel
Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.
To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post, fax or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.
You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer's decision to cancel the Contract on our website www.personalisedgiftproducts.co.uk. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation in the cancellation period
Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
Deduction for Goods supplied
We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (i.e. handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: e.g. it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
Timing of reimbursement
If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
14 days after the day we receive back from you any Goods supplied, or
(if earlier) 14 days after the day you provide evidence that you have sent back the Goods.
If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Returning Goods
If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods without delay, and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
For the purposes of these Cancellation Rights, these words have the following meanings:
distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.

Conformity
We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

Upon delivery, the Goods will:
be of satisfactory quality;
be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
conform to their description.
It is not a failure to conform if the failure has its origin in your materials.

Successors and our sub-contractors
Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Circumstances beyond the control of either party
In the event of any failure by a party because of something beyond its reasonable control:
the party will advise the other party as soon as reasonably practicable; and the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and any right to cancel, below.

Excluding liability
The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (e.g. loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

Governing law, jurisdiction and complaints
The Contract (including any non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of, respectively, Scotland or Northern Ireland.
We try to avoid any dispute, so we deal with complaints in the following way: We take complaints from our customers very seriously. If you have any complaints about anything from products, to a level of service please go to our 'contact us' page and contact us via one of the forms of contact. We'll aim to respond with an appropriate solution within 5 days.


Cancellations
To
Email address: mdsales@personalisedgiftproducts.co.uk
Telephone number: 01507 327693.

This web site is owned and operated by Personalised Gift Products LTD, who are completely dedicated to your total satisfaction. If you have any suggestions or comments, or if you need to contact us, please email us using the link on the store page, or use the details below.

Our Contact details:
Phone: 01507 327044
Fax: 01507 327693
Email: mdsales@personalisedgiftproducts.co.uk

Company number: 09546973

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Back-ordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the event that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We deliver your order right away. We will normally send your order to you in 3 business days (depending on the product lead times). International orders are generally received in under 10 days.

Delivery Schedule

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is included. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us using the link on the store page. Alternatively, you can call on 01507 327693 or write to us at Westbrook Farm, Station Road, North Thoresby, Grimsby, N E Lincolnshire, DN36 5QS

Privacy Policy

Privacy Policy
Personalised Gift Products complies with the General Data Protection Regulations.
Information about how we use and protect your personal details is available at: www.personalisedgiftproducts.co.uk/acatalog/privacy-policy.html

Returns Policy

Returns and Exchanges
At Personalised Gift Products we do our very best to keep our loyal customers happy and smiling. So, if for any reason you're unhappy with your purchase, you can return or exchange it. Please note, however, that with non-faulty goods, they must arrive with us in a resalable condition, preferably in their original packaging for a refund or exchange to be issued.

Our returns and exchanges policy
If you have changed your mind about an item, you must return it to Personalised Gift Products, unused and in its original condition, and preferably in its original packaging, within 14 days for a refund and within 10 days for exchanges. Each returned product must include all parts, accessories, instructions and packaging, etc. If security seals are broken or if blister packaging has been opened, then the product is not in its original condition, and a refund or an exchange cannot be issued.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us.

To return your product, please contact us using the information provided.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an expensive item, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

My item is not faulty, can I return it?
Yes - just contact a member of our Customer Services team, who will explain the returns process for non-faulty items and issue you with a completed returns form. Please sign the form and include it with your return. Failure to do this will delay your return being processed. And remember, the item must arrive with us in a resalable condition for a refund to be issued.
The only cost to you is the postage. For expensive items we recommend you use a secure delivery method which requires a signature on receipt. This insures the package against possible loss. The item will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post. Once the item has been received at our warehouse, you'll receive an email confirming receipt. After receipt of your goods we'll issue a refund, typically within 14 working days. The cost of your item will be refunded to the credit/debit card used to make the purchase. Please note that refunds take 5 working days to clear from the point of processing.

Can I return an item if it is faulty?
If the item you have ordered is faulty, you have 30 days in which to return it. However, please note that parcels or items damaged in transit must be reported to Personalised Gift Products within 24 hours of delivery. Failure to meet this deadline will mean, regrettably, that we will not be able to issue a refund or replacement goods.
Please contact a member of our Customer Services team, who will explain the returns process for non-faulty items and issue you with a completed returns form. Please sign the form and include it with your return. Failure to do this will delay your return being processed.
Once you have told us about the faulty item, we'll email you a pre-paid returns label, as well as instructions on how to return the faulty item.

How quickly will my return take to process?
Once the item has been received at our warehouse, you'll receive an email confirming receipt. Then, we'll either send you a replacement or issue a refund, according to your preference. We aim to issue refunds within 14 working days to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.
Please note that goods shipped directly from the manufacturers may follow a slightly different returns procedure. This will be explained when you contact us to arrange your return.

What items can't be returned?
We regret that we cannot accept returns on the following non-faulty products:
Products that have been personalised, made to order, or customised in any way.
The packaging or any of the individual product components has been unsealed or damaged.
The product is underwear or toiletries
The product is perishable.
The product does not arrive at Personalised Gift Products in a resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.
.

Cancellations
If you wish to cancel an order, please contact our Customer Services team via our Contact Us page. If your goods have been despatched before cancellation, you will be liable for the costs of returning the unwanted items.

This returns policy does not affect your statutory rights.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an expensive, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

My item is not faulty, can I return it?
Yes – just contact a member of our Customer Services team, who will explain the returns process for non-faulty items and issue you with a completed returns form. Please sign the form and include it with your return. Failure to do this will delay your return being processed. And remember, the item must arrive with us in a resalable condition for a refund to be issued.
The only cost to you is the postage. For expensive items we recommend you use a secure delivery method which requires a signature on receipt. This insures the package against possible loss. The item will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post. Once the item has been received at our warehouse you’ll receive an email confirming receipt. After receipt of your goods we’ll issue a refund, typically within 14 working days. The cost of your item will be refunded to the credit/debit card used to make the purchase. Please note that refunds take 5 working days to clear from the point of processing.

Can I return an item if it is faulty?
If the item you have ordered is faulty, you have 30 days in which to return it. However, please note that parcels or items damaged in transit must be reported to Personalised Gift Products within 24 hours of delivery. Failure to meet this deadline will mean, regrettably, that we will not be able to issue a refund or replacement goods.
Please contact a member of our Customer Services team, who will explain the returns process for non-faulty items and issue you with a completed returns form. Please sign the form and include it with your return. Failure to do this will delay your return being processed.
Once you have told us about the faulty item, we’ll email you a pre-paid returns label, as well as instructions on how to return the faulty item.

How quickly will my return take to process?
Once the item has been received at our warehouse, you’ll receive an email confirming receipt. Then, we’ll either send you a replacement or issue a refund, according to your preference. We aim to issue refunds within 14 working days to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.
Please note that goods shipped directly from the manufacturers may follow a slightly different returns procedure. This will be explained when you contact us to arrange your return.
What items can't be returned?
We regret that we cannot accept returns on the following non-faulty products:

Products that have been personalised, made to order, or customised in any way.
The packaging or any of the individual product components has been unsealed or damaged.
The product is underwear or toiletries
The product is perishable.
The product does not arrive at Personalised Gift Products in a resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.
.

Cancellations
If you wish to cancel an order, please contact our Customer Services team via our Contact Us page. If your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items.
This returns policy does not affect your statutory rights.

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